FAQ English

Frequently Asked Questions About MAGIC PENS

What makes MAGIC PENS special?
Our magic pens let you change colours, erase certain colours and create surprising effects. Turn simple drawings into colourful artwork and secret messages.

How do the white magic pens work?
First, draw with a compatible coloured pen. Then draw over it with the white magic pen. The colour will change or disappear, depending on which pen you used.

What age are MAGIC PENS suitable for?
MAGIC PENS are suitable for children aged 3 and over. Please follow the age guidance on the product packaging. The pens are made for drawing and should not be put in the mouth.

Are MAGIC PENS non-toxic?
According to our product information, the pens are non-toxic and free from alcohol and solvents. Children should still use them as intended and should not put the ink or pen parts in their mouths.

How should I store the pens?
Replace the caps firmly after use and keep the pens away from direct sunlight and excessive heat. This helps them last as long as possible.

Can I buy replacement white magic pens?
Yes. Replacement white magic pens are available in our online shop.

Where are MAGIC PENS made?
MAGIC PENS are made in Europe to our specifications.

How long does delivery take?
Delivery usually takes 2 to 4 days. The actual delivery time may vary depending on the destination and shipping conditions.

How much does shipping cost?
Shipping costs are shown at checkout before you place your order. According to our shop, shipping is free on orders of €60 or more.

How can I contact you about my order?
Email us at info@magic-pens.de. If you have already placed an order, please include your order number.